After all, a password manager tool lives and dies on its reputation for security. However, customers aren't exactly comforted by the fact that the platform they use to keep their data secure has accidentally sent the wrong notification. The good news here is that the actual function of 1Password - keeping your personal information secure - is not in question.
Staying Safe Online with Password Managers It was not a security incident, and customer data was not affected. During the outage, users erroneously received a message indicating that their Secret Key or password had changed.” “After completing a planned maintenance, our service received an unexpected spike in sync requests from client devices to the servers. Chief technology officer Pedro Canahuati explained it in a recent blog post. The platform misinterpreted the resulting error code and send the erroneous alert in response. The platform couldn't connect to the servers, so many of the apps on customers' phones each sent their own sync requests. As part of the process, 1Password's servers were down temporarily. Wait, What Happened? The incident started with routine database maintenance on April 27th.
Instead, 1Password says, it accidentally triggered the mass notification during scheduled database maintenance as “an unintended side effect.” This alert was a false alarm, the company has now clarified, and is not a sign of a data breach or stolen password. Many 1Password customers received an upsetting notification in the last few days claiming that their “Secret Key or password was recently changed.” No, That Alert Doesn’t Mean 1Password Had a Data Breach
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